General terms and conditions
Informations
These general terms and conditions (hereinafter: GTC) apply to all products of Energo Investment Kft. Placed on the Hungarian market available and available for purchase on the website www.energostrore.hu (hereinafter the Webshop).
Energo Investment Kft. Does not submit to the provisions of any code of conduct, this document will not be filed, it will be created exclusively in electronic form. By using the Webshop or registering, you, as the customer (hereinafter: the Customer), accept and acknowledge the provisions of these General Terms and Conditions, acknowledge and accept the following.
Energo Investment Kft. Declares that it is a company legally registered in Hungary.
1. Customer
You can be a buyer who accepts these terms and conditions, recognizes them as binding on you and is 18 years of age or older.
2. Contracting Parties
By ordering at www.energostore.hu / www.energostore.eu, a contract is concluded between Energo Investment Kft. As the seller (hereinafter the seller) and the person placing the order as the buyer (hereinafter the buyer) in accordance with these General Terms and Conditions.
The details of the seller are as follows: Name: Energo Investment Kft., Headquarters: 1044 Budapest, Óradna u 1 / C; Registry Court of Registry: Registry Court of the Capital City Court, Company registration number: 01 09 351336, Tax number: 11849201-2-41, Account number: 11742166-20018762-00000000, IBAN: HU59117421662001876200000000, SWIFT: OTPVHUH, managing director: Koczman
By approving the order, the buyer accepts and acknowledges the contents of these GTC.
3. Shopping
By filling in the form, the buyer provides the data required for the performance of the contract, ie delivery and invoicing. The seller will fulfill the order in accordance with this information and will issue an invoice in accordance with this information. The buyer is obliged to provide his data in accordance with reality. The buyer is responsible for all damages resulting from the provision of incorrect or incorrect data, and the seller excludes its liability for any resulting damages. The seller is entitled to cancel a registration that is obviously false or erroneous, and in case of doubt, to verify the authenticity of the data.
4. Products and prices
The description of the products, the characteristics of the goods and the price are indicated on the product data sheet by the seller. Prices are in HUF and include VAT. The purchase price of the ordered product does not include the cost of home delivery.
In case of incorrect indication or writing of the prices, the seller is entitled to correct them. If any product or its price is incorrectly indicated due to a typo or incorrect information, the seller has the right to cancel the order. The seller will notify the buyer by email of the cancellation of the order.
The price of the ordered goods may change at the time of the order compared to the one indicated on the website, if our suppliers have changed the current price list in the meantime without prior notice due to exchange rate changes.
5. Ordering
The customer collects the products he wants to order in the shopping cart, then after checking and possibly modifying the contents of the shopping cart, he can choose between login, registration or purchase without registration by pressing the continue button. After that, the data is entered / checked / changed, and the customer's data related to the order is recorded.
Language of the contract: Hungarian.
After that, after selecting the payment and delivery method, the buyer acknowledges that he / she has read the contents of the GTC and acknowledges its provisions as binding on him / her by approving the order.
During the processing of the order, the seller can contact the buyer by e-mail or telephone to agree on the terms of fulfillment.
6. Shipping
The seller will communicate the earliest date of delivery to the buyer by e-mail or text message after the order has been processed. The exact date of delivery will always be communicated to the buyer by e-mail or text message from the seller in order to ensure receipt of the products.
Shipping methods:
Courier service or the seller's own delivery, depending on the size of the order.
The buyer is obliged to check the shipment item by item upon receipt and to confirm the complete performance by receiving the receipt or invoice. After that, the seller is not able to accept the buyer's complaint about the defect or damage.
If the package is damaged upon receipt, the buyer is required to file a report with the courier or seller and return the shipment at the seller’s expense. Failure to do so will result in the seller's subsequent rejection of the quantity and quality of the customer's complaint.
Buyer undertakes to take care of the receipt of the goods. If the delivery of the goods fails due to the fault of the buyer (does not ensure the receipt of the goods on time), the seller is obliged to reimburse the related additional costs (eg return of the goods, re-delivery, etc.).
7. Payment methods
Depending on the method of delivery, the payment for the product can be made as follows:
By cash on delivery: In case of delivery by courier service, the buyer is obliged to pay the purchase price to the courier in cash upon delivery of the product against a bill of lading. (The invoice will be sent by the seller to the buyer within 3 working days after the delivery of the product.)
By bank transfer: In the case of a bank transfer, the purchase price will be paid on the basis of the request sent by the seller to the buyer by e-mail. In this case, the product will only be retained or delivered to the buyer after the consideration has been credited to the seller's bank account.
The seller retains ownership of the goods until the full purchase price is paid. Ownership of the goods passes to the buyer upon payment of the full purchase price.
8. Right of withdrawal
The buyer may cancel the product within 14 calendar days of receiving it without giving a reason. The buyer may not exercise his right of withdrawal in accordance with Directive 2011/83 / EU of the European Parliament and of the Council and 45/2014 on the detailed rules for contracts between the consumer and the business. (II.26.).
The buyer must notify the seller in writing (by e-mail or post) of the exercise of his right of withdrawal. If the buyer has paid the price of the product, the seller will refund the purchase price of the product to the bank account provided by the buyer within thirty days of the notice of withdrawal and the return of the product.
If the buyer withdraws from the purchase, he shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal. In the event of withdrawal, the seller shall pass on to the buyer the impairment resulting from any use.
The buyer of this product is the seller 1044, Budapest, Óradna u 1 / C. must be returned to the warehouse at number.
The seller is only obliged to return the product if the buyer returns it in its original packaging, undamaged. If the buyer has already used the product and is unable to return it to the seller in complete packaging without damage, the seller may refuse to accept it or pass on the loss of value resulting from the use to the buyer.
9. Warranty
The warranty, product warranty and warranty are governed by the provisions of Act V of 2013 on the Civil Code in force at any time.
Supplies warranty
In the event of faulty performance by the buyer, the buyer may assert a warranty claim against the company in accordance with the rules of the Civil Code. The buyer may, at his option, make the following warranty claims for supplies: He may request a repair or replacement, unless it would be impossible to meet the buyer's choice or the seller would incur a disproportionate additional cost to meet his other claim. If the repair or replacement has not been requested or requested, the buyer may request a proportionate reduction in the consideration or the defect may be repaired or otherwise repaired at the seller's expense or, ultimately, withdrawn from the contract if he has an interest in repair or replacement. ceased. There is no room for withdrawal due to a minor error. You can transfer from your chosen warranty to another, but the cost of the transfer is borne by the buyer, unless it was justified or justified by the seller. The buyer is obliged to inspect the goods immediately after receipt and to communicate any quality objections to the seller as soon as the circumstances allow. Defects reported within two months of the discovery of the defect shall be deemed to have been notified without delay. The buyer can assert his warranty claim against the seller.
Other conditions for enforcing warranty rights:
Within six months from the date of performance, there is no condition other than the notification of the defect to enforce the warranty claim if the buyer proves that the product was provided by the seller. However, after six months from the date of performance, the buyer must prove that the defect he or she recognized was already present at the time of performance.
Product warranty
In the event of a defect in the product sold to him by the seller, the buyer may, at his option, assert the right or claim for product warranty specified in a). As a product warranty claim, the customer may only request the repair or replacement of a defective product. A product is defective if it does not meet the quality requirements in force at the time of placing on the market or if it does not have the characteristics specified by the manufacturer. The customer can assert his product warranty claim within two years of the product being placed on the market by the manufacturer. Upon expiry of this period, he shall cease to be entitled to do so. The customer can only assert his product warranty claim against the manufacturer or distributor of the product. The defect of the product must be proven by the customer in the event of a product warranty claim. The manufacturer (distributor) is only released from its product warranty obligation if he can prove that: the product was not manufactured or placed on the market in the course of his business or that the defect was not recognizable at the time of placing on the market or its error is due to the application of a law or mandatory official regulation. It is sufficient for the manufacturer (distributor) to prove a reason for the exemption. Due to the same defect, the supply warranty and product warranty claim cannot be enforced simultaneously. However, in the event of a successful product warranty claim, the customer may assert a warranty claim against the manufacturer for the replaced product or repaired part.
Warranty
Mandatory warranty for certain consumer durables is laid down in Decree 151/2003. (IX.22.). Under current law, the distributor of the product is responsible for the warranty and guarantee as well as the responsibility for the supply of spare parts. In the event of defective performance, the seller is obliged to provide a warranty in respect of the products specified in the Government Government Decree in accordance with the above-mentioned Government Decree on Warranty. Pursuant to the Government Ordinance on warranty, the customer may request a repair or replacement. The duration of the mandatory warranty is 1 year. The seller is only released from the warranty if he proves that the cause of the defect occurred after performance. The condition for validating the warranty initiated by the customer is the presentation of the warranty card. The incorrect issuance of the warranty card or the failure to hand it over to the customer does not affect the validity of the warranty commitment. Due to the same defect, the warranty and guarantee claim and the product warranty and guarantee claim cannot be enforced at the same time, but the buyer has the rights arising from the warranty regardless of the rights specified in a) and b). The seller has the right to have the indicated defect in the purchased product reviewed by a specialist garage, and in the event that the defect is due to improper use, the repair cost will be borne by the purchaser.
10. Exclusion of Liability
The seller reserves the right to serve only in the case of prepayment, or not to serve at all, customers who regularly fail to comply with the terms and conditions of these GTC or otherwise cause damage to the seller.
Seller disclaims any liability for damages resulting from any technical failure of the Internet network, possible failure of communication devices, failure of any software or program, or possible technical failure.
11. Privacy Policy
Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Annex CXII. handles and stores the personal data of customers in accordance with the provisions of the Act (Infotv.). The seller requests the necessary data from the buyers only in order to fulfill the contract concluded on the basis of these GTC (confirmation, delivery, invoicing). The seller informs the customers that the personal data of the customers are stored separately in its database, it does not use an external person (eg: data processor) for the operation and data management.
Seller undertakes to use customer data only to fulfill the order and issue an invoice. Our registered customers can voluntarily subscribe to our newsletter during the order, from which they can unsubscribe at any time.
Seller declares that it will provide customer data only to a subcontractor (eg courier service) used to perform the contract, to the extent necessary to perform the subcontractor's task.
12. Complaint handling
The goal of our web store is to fulfill all orders in the right quality, with the complete satisfaction of the customer. If the buyer still has a complaint about the contract or its performance, he / she can submit his / her complaint to the telephone number, e-mail address or letter provided on the website.
Seller will investigate the verbal complaint immediately and remedy it as necessary. If the buyer does not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, the seller shall immediately take minutes of the complaint and its position on it, and shall provide a copy to the buyer.
The seller will respond in writing to the written complaint within 30 days. It shall state the reasons for rejecting the complaint. The seller shall keep a record of the complaint and a copy of the reply for five years and shall present it to the inspection authorities on request.
Please note that if your complaint is rejected, you may initiate an official or conciliation procedure with your complaint, as follows:
The Consumer may lodge a complaint with the Consumer Protection Authority:
387/2016 on the designation of the Consumer Protection Authority. (XII. 2.), the district office and the county office according to the county seat act in administrative matters in the first instance, and the Pest County Government Office has national jurisdiction in the second instance. Contact details of the district offices: http://jarasinfo.gov.hu.
13. Other provisions
The seller is also entitled to change the price of the products and the delivery deadlines.
The General Terms and Conditions in force at the time of ordering apply to a given order.
If the seller and the buyer enter into an individual contract for the purchase of a product, the provisions of these GTC shall apply only in the parts not covered by the individual contract.
In matters not regulated in this contract, Act V of 2013 on the Civil Code, Decree 17/1999 on distance contracts. (II.5.) And related legislation shall apply.
Contacts:
EnerGo Investment Kft.
1044 Budapest, Óradna u 1 / C
Mobile: +36 30 / 371-8887
E-mail: info@energo-investment.hu